FAQ 59
12 Jul 2024

Sensor
The sensors are consumables and do not come with a separate warranty period. 

We provide an inspection report for quality assurance when delivering the sensors.

In the case of initial defects, we offer product replacements.


Controller

1. The warranty period for the product is one year from the date of purchase.

2. After the warranty period ends, A/S (after-sales service) will be provided for a fee.

3. A/S cannot be provided within the warranty period in the following cases:

    a. If the user has arbitrarily repaired, disassembled, or modified the product.

    b. If the label on the bottom of the main body is missing or shows signs of tampering.

    c. If the product is damaged due to user negligence or incorrect use, or if the issue is not due to product defects.

    d. If the product is severely damaged and deemed unrepairable.





If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

12 Jul 2024


1. For Windows 10: Press the Windows key + R key together.

The Run dialog box will appear.

 Type dxdiag and press OK.



2. You can check the CPU and memory, and by moving to Display (or Display 1 & Display2), you can check the graphics card in use.


If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

24 Jun 2024

If you would like to purchase a product not available on the website or the full version of ForceLAB2, 

please contact us through the following methods:


1. Website: https://www.kitronyx.com/contact 


2. Email: sales@kitronyx.com 




If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

24 Jun 2024


We recommend storing the product in a dry place at room temperature (23℃±5℃ ). 

For sensors, please store them flat to avoid folding. Do not place any items on top of the sensors.





If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

24 Jun 2024


You can re-register with the same email after deleting your account.


However, any coupons or points you had before deleting your account will not be restored, and any coupons you used or downloaded will no longer be valid.



If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

24 Jun 2024



All personal information entered during account registration will be deleted.



If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

24 Jun 2024

Here is how to delete your account:


1. Please log in.


2. Click the "My" button in the top right corner.


3. Click on "Delete Account."





If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

24 Jun 2024

If you do not remember your password, you can find them through the Password Finder on the login page.


※ Your ID is the email you used when signing up.


Follow the steps below to change your password:


1. Click the login button on the website.

2. Click the "Forgot  password?" tab.d4d71673c7533.png

3. Enter your Email and click "Find password"

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4. Click "Reset Password" and a reset email will be sent to your registered email.

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5. Select "Reset using email" and click the "Continue" button to set a new password via the email you receive.

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If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

24 Jun 2024

You cannot change the email registered at the time of sign-up, but you can change your name, company name, and phone number.


Follow the steps below to update your member information:


1. Log in to the website.

2. Go to the My tab (https://www.kitronyx.com/shop_mypage).

3. Edit your information in 'Account Info'

4. Click the 'confirm' button after changing your member information.


If you are unable to make changes using the above method, please contact us via Contact Us, and we will manually process your request after verification.


https://www.kitronyx.com/contact



If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request