FAQ 60
17 Oct 2024


It is recommended to operate the sensor within the pressure range specified in the datasheet. 

Depending on the extent of the pressure exceeding the range, the outcomes can vary:

  1. Slightly exceeding the pressure range
    If the applied pressure slightly exceeds the specified range, measurement accuracy may degrade significantly.
    This can result in reduced pressure resolution, where subtle differences in pressure distribution might no longer be distinguishable.

    Example: Within the specified range, a pressure difference of 1 kgf/cm² can be detected. Beyond the range, the sensor may only detect differences of 2 kgf/cm² or more.

    Additionally, minor physical impressions on the sensor surface could affect the output to a small extent.
    Note: This does not constitute damage that would render the sensor unusable.

  2. Significantly exceeding the pressure range
    When the applied pressure greatly exceeds the recommended range, the sensor may fail to measure pressure distribution accurately.
    Moreover, the sensor could be physically damaged (e.g., tearing or deformation), potentially making it unusable.
    In most cases, severe damage occurs when pressure is applied using a sharp or narrow object.



If the pressure exceeds the recommended range significantly, please contact us for further assistance.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

17 Oct 2024



This guide addresses the causes and solutions for cases where ADC values are displayed, 

but Force values are not visible during log or real-time analysis in ForceLAB2.


 




If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

2 Aug 2024

The minimum/recommended system requirements for using the software are as follows.




If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

2 Aug 2024

You can download the software you need after registering on our website.


Here is the download link:
https://kitronyx.com/store 

If you have trouble downloading, please contact our sales team.


Sales Team Contact Information:
E-mail: Sales@kitronyx.com





If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

2 Aug 2024



No, when a new version is released, 

you can upgrade your purchased software for free.





If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

2 Aug 2024





If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

2 Aug 2024


When you purchase our software, we provide a separate USB dongle (lock key). 

The software can only be used for measurements on the PC where the dongle is connected.


Please note that if you lose the dongle, you will need to repurchase the software, 

so be careful not to misplace it.





If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

2 Aug 2024


We offer custom software development in the following areas. 

Costs are calculated based on the average wage rate, taking into account the required time and manpower.


• Applications based on Windows OS and .NET Framework

• Serial and TCP/IP communication

• Additional requests can be discussed as needed.





If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

2 Aug 2024

You can find the differences between these software programs in the table below.




If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request 

22 Jul 2024


If you lose the license dongle received after purchasing ForceLAB2, you will need to purchase a replacement.

If the license dongle breaks within one year of purchasing ForceLAB2, it can be replaced free of charge.


 However, if the damage is due to user negligence, costs may apply.


For breakages after one year, replacement is available for a fee.


Email: sales@kitronyx.com 





If you have any other inquiries, please leave a message through the URLs below, and we will respond promptly.

For product inquiries: https://www.kitronyx.com/contact

For technical support inquiries: https://www.kitronyx.com/support_request